Most health funds cover natural therapies. If you are unsure whether your health fund will cover your treatment call your fund or please call the clinic on (07) 4084 0601 and ask our helpful receptionists.
The number of health treatments needed is dependent on your health issue or condition. In your initial consultation please ask the Practitioner how many treatments may be needed. We offer packages of treatments to assist with the cost of your treatments.
Testing is essential in providing factual information to you and the Practitioner about your health condition. On-going testing is helpful in providing information about how your health condition is progressing.
Yes, before your order is posted we will check with your practitioner to confirm your order. If you haven’t visited the clinic for six months you maybe required for consultation. A consultation is helpful for you as your practitioner can be updated with your condition and may even vary what you need.
Acupuncture does not hurt and most people cannot feel the needles going into the skin. Pulling out a single hair is said to be more painful.
The practitioners only use sterile, disposable acupuncture needles. The uttermost care and hygiene is exercised so there is no risk of infection. Once the needles have been used they are disposed of.
Diet and nutrition have a major impact on most health conditions, ask your Practitioner or the reception about our 3 – 6 month health program that can be completed in conjunction with your treatments to assist with the progress of your health condition considerably.
You are welcome to park in the parking in front of the clinic, otherwise there is also on street parking on Hamilton Road.
If you are a new patient and have not been to the clinic before, we suggest a minimum of 15 minutes, as you will have some paperwork to complete. If you have been to the clinic before, we suggest a minimum of 5 minutes.
Our cancellation policy is a minimum of 24-hours notice.
Please call the clinic immediately. We usually have a patient waiting-list and we may be able to fill your appointment time with another patient.
If you forget to call, you will be charged for the appointment. This will be billed to you and needs to be settled in full before your next visit with any practitioner. Naturally, we do not want to charge you any cancellation fees and so your full cooperation will be greatly appreciated by us all.
Initial bookings require a deposit to confirm the appointment and will not be refunded if you fail to make your appointment without notifying the clinic (as detailed above). In the event that your private health cover meets the full cost of the appointment or exceeds the balance owing on your appointment a refund of your deposit (or part thereof) will be made at completion of your appointment.
It depends on what treatment(s) you are having. You may need to undress to your underwear (leaving your bra on is optional) if you are receiving, Acupuncture, a Massage Treatment or Bowen Therapy.
If you have had any x-rays or other medical tests, these reports may help in the management of your condition, so please bring them with you.
If you cannot keep your appointment time… Failure to call with less than 24-hours notice will unfortunately incur a cancellation fee, which is the standard 50% of a full price treatment. This will be billed to you and will need to be settled in full before your next visit with any practitioner at the Brisbane Livewell Clinic. If you forget to call the clinic and tell us that you will not be keeping your appointment time, at no notice you will be charged 100% of a full price for the appointment. This will be billed to you and will need to be settled in full before your next visit with any practitioner at Brisbane Livewell Clinic. We would like to avoid charging you any cancellation fees. We will always SMS you the day before your treatment to remind you about appointment please call us to re-schedule or cancel your appointment. Our time is valuable we greatly appreciate your co-operation in this matter