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Online Naturopath. Videoconference. Australia-wide

Get Real Answers About Your Health. See a Naturopath Online.

Secure videoconference appointments with Jen Strachan or Shella Hall. The same depth of care as an in-clinic visit, from wherever you are in Australia.

Same price as in-clinic Supplements posted to your door Test kits arranged remotely Join from any device. No app needed.
Jen Strachan, Clinical Naturopath, Brisbane Livewell Clinic
Jen Strachan
BNat · Clinical Naturopath, Nutritionist and Medical Herbalist

12+
Years clinical
NHAA
Full Member
DNA
Testing
Online appointments available now
250+ Google Reviews
Established 1979
46 years serving Brisbane
50,000+ patients
Supported since 1979
Degree-qualified
Clinical Naturopaths
Our online Naturopath consultations are just as effective as in-person consultations.
Before you book

Is an online Naturopath consultation right for you?

Here is a straightforward guide to help you decide.

Online consultations with our Clinical Naturopaths work well for
  • Women's hormonal health, PCOS, endometriosis, perimenopause and cycle concerns
  • Thyroid conditions including Hashimoto's, hypothyroid and thyroid function review
  • Fatigue, burnout, adrenal function and energy concerns
  • DNA testing, MTHFR variants and methylation pathway assessment
  • Gut health including SIBO, IBS, bloating and food intolerances
  • Mood, anxiety, sleep and stress support
  • Reviewing existing blood tests through a Naturopathic lens
  • Patients who are interstate, rural or remote
  • Busy patients who value the convenience of consulting from home
!Consider in-clinic Naturopath consultations for
  • Health situations where physical examination is needed as part of assessment
  • First-time patients who prefer to meet their Naturopath in person before committing to ongoing care
  • Children requiring in-clinic consultation
  • If you want to collect supplements or liquid herbs from our dispensary on the day of your appointment
Not sure which is right for you? Book a free 15-minute chat with our Clinic Manager. She will help you choose the right Naturopath and consultation type for your needs. Book here →
Your experience, step by step

How your online Naturopath consultation works

From booking to your written Wellness Plan, here is exactly what to expect at every step of your videoconference appointment.

1
Select the best type of consultation
Choose your Naturopath and select an initial or follow-up appointment. Weekday, evening and Saturday appointments are available.
2
Complete your intake form
You receive a detailed health intake form before your appointment. This lets your Naturopath review your health history, symptoms and goals in advance.
3
Join your videoconference
Click your secure consultation link at appointment time. Join from any device. Your Naturopath conducts a thorough consultation exactly as she would in clinic.
4
Receive your Wellness Plan
After your consultation you receive a written Wellness Plan covering diet, lifestyle, supplementation, any testing your Naturopath recommends and any other suggestions she may have.
Platform: Secure videoconference link sent to your email. Works on any device: phone, tablet or computer. No app or download required.
Intake form: Sent by email after booking. Takes approximately 15 to 20 minutes. The more detail you provide, the more your Naturopath can prepare.
Supplements: Ordered through our dispensary and posted directly to you anywhere in Australia. Include Practitioner-only brands.
Test kits: Including DNA and methylation test kits, arranged to most Australian postcodes. Some tests may require a local collection centre visit for a blood draw.
What Jen and Shella treat online

Which conditions can our Clinical Naturopaths treat online?

Our online Naturopaths see the following concerns most commonly via videoconference. If your concern is not listed, book a free 15-minute chat with our Clinic Manager who can help you decide whether online Naturopathy is right for your situation.

Hypothyroid, Hashimoto's thyroiditis, thyroid function review and nutritional support. A key specialty for Jen.
PCOS, endometriosis, PMS, perimenopause, oestrogen dominance and cycle irregularities.
MTHFR variants, nutrigenomic testing, methylation pathway assessment. Regularly performed by Jen.
Fertility and preconception
Reproductive health, preconception care, infertility support and cycle optimisation. A specialist area for Jen.
Chronic fatigue, adrenal function, burnout, iron deficiency and mitochondrial support.
IBS, bloating, SIBO, reflux, microbiome testing and food intolerances. Jen has trained with leading SIBO specialists.
Autoimmune conditions
Hashimoto's, SLE and other autoimmune situations. Shella has a particular focus in this area.
Mood and mental wellbeing
Anxiety, low mood, stress resilience, nervous system support and sleep.
Heavy metal testing, occupational exposure assessment and targeted nutritional support.
Your online Naturopaths

Meet Jen and Shella

Both Jen and Shella are available for videoconference consultations. Jen practises from Cannon Hill and online. Shella practises exclusively online from the Sunshine Coast.

Lead online Naturopath
Jen Strachan, Clinical Naturopath, Brisbane Livewell Clinic
Jen Strachan
Clinical Naturopath, Nutritionist and Medical Herbalist

Jen has over 12 years of clinical Naturopathy experience, with a specialist focus on women's health, thyroid conditions and reproductive health. After graduating she spent three years in a busy clinic specialising in thyroid conditions, seeing thousands of patients.

She has also worked with Dr Nirala Jacobi, Australia's leading SIBO specialist, and continues to treat gut-related conditions effectively. Jen regularly performs DNA and methylation testing and uses a comprehensive, evidence-based approach to understand what is actually driving your symptoms.

Jen is also a qualified Yoga Teacher with specialised training in pre-natal and post-natal yoga, and encourages her patients to incorporate stress reduction into their daily routine alongside their Naturopathic Wellness Plan.

Thyroid and Hashimoto'sWomen's healthFertility and preconceptionSIBO and gut healthDNA and methylationHormonal health
Bachelor of Naturopathy · Full Member, Naturopaths and Herbalists Association of Australia (NHAA) · Registered Prenatal Yoga Teacher · Available: Cannon Hill (in-clinic) and Australia-wide (online)
Shella Hall, Clinical Naturopath, Brisbane Livewell Clinic
Shella Hall
Clinical Naturopath, Nutritionist and Medical Herbalist

Shella brings over 30 years of healthcare experience to her Naturopathic practice, having worked as a Registered Nurse before transitioning to Naturopathy over 13 years ago.

She is known for her ability to explain complex health issues clearly and make the path forward easy to follow. Shella believes that dietary choices interact with our genes to affect every aspect of our health, and this informs her whole approach to Naturopathic care.

Shella has a particular focus on hormonal health, autoimmune conditions and digestive disorders, and practises exclusively online from the Sunshine Coast.

Hormonal health and PCOSAutoimmune conditionsGut health and IBSThyroid and Graves diseaseMenopause and perimenopauseFertility support
Adv. Dip. Naturopathy · Adv. Dip. Herbal Medicine · Adv. Dip. Nutritional Medicine · Accredited Member, Australian Traditional Medicine Society (ATMS) · Available: Online consultations only (Sunshine Coast based)
What our patients say

What our patients say about online consultations with Jen and Shella

S
★★★★★

"I was sceptical about seeing a Naturopath online, but Jen's initial consultation was the most thorough health assessment I have ever had. She had clearly read my intake form and came prepared with specific questions. My Wellness Plan arrived the next morning."

Sarah M.
Online patient. Sydney, NSW
R
★★★★★

"I have Hashimoto's and spent years feeling like my thyroid results were 'fine' but I still felt terrible. Jen ordered functional testing I had never had before and we finally found what was actually going on. I cannot recommend her highly enough, and I love being able to see Jen online without leaving my house."

Rachael K.
Online patient. Melbourne, VIC
G
★★★★★

"Shella gave me practical steps that actually made a difference. She explained what was happening with my hormones in a way that finally made sense. Within a few weeks my energy was improving and I felt like I had a real plan to follow."

Gemma T.
Online patient. Brisbane, QLD
Transparent pricing

Online Naturopath consultation fees

All online Naturopath consultations are priced the same as in-clinic appointments. No GST applies to Naturopathy consultations.

New patients
Initial Naturopath Consultation
$220
Up to 60 minutes via videoconference
  • Comprehensive health history review
  • Full symptom and goals assessment
  • Wellness Plan may cover diet, lifestyle and supplementation
  • Testing ordered where clinically indicated
Book now →
Existing patients
Subsequent Naturopath Consultation
$150
Up to 45 minutes via videoconference
  • Progress and symptom review
  • Pathology and test results interpretation
  • Wellness Plan may be revised
  • Short Follow-Up (up to 30 min) also available
Book now →
Test Results Consultation: $180 for up to 60 minutes. For reviewing DNA, hormone, gut or other functional test results with your Naturopath. Available to existing patients.

Short Follow-Up Consultation: $99 for up to 30 minutes. For brief check-ins or quick protocol reviews.

Also see our full price list for DNA and methylation testing packages ($853 to $910), food intolerance test packages and DUTCH hormone testing packages.

On private health insurance: Naturopathy consultations are not currently claimable under private health insurance rebates. However, consultations are excluded from GST, which reduces the effective cost. We provide receipts for all consultations.
Common questions

Frequently asked questions about online Naturopath consultations

Straight answers to the questions people usually ask before booking an online Naturopath appointment at Brisbane Livewell Clinic.

Is an online Naturopath consultation as effective as seeing someone in person?

Yes. For the vast majority of Naturopathic concerns, a videoconference consultation is just as comprehensive as an in-clinic visit. Naturopathy is fundamentally a conversational and investigative discipline. Your Naturopath reviews your health history, current symptoms, lifestyle and functional pathology results. None of this requires physical proximity. Many of our online patients report that their videoconference appointments are among the most thorough consultations they have experienced, because the entire appointment is focused on understanding their case in depth.

What do I need for my online Naturopath appointment?

A smartphone, tablet or computer with a working camera and microphone, and a stable internet connection. Your secure consultation link is emailed to you before your appointment. There is nothing to download or install. We recommend finding a private, quiet space so you can speak openly. Having a list of your current medications, supplements and any recent blood test results nearby is also helpful.

Can I get supplements and test kits through an online Naturopath?

Yes to both. Our dispensary ships practitioner-quality supplements directly to your door anywhere in Australia, typically within one to two business days of ordering. For pathology, our Naturopaths can arrange functional test kits through laboratories that send them directly to your home. Depending on the test, you may need to attend a local collection centre for a blood draw. Your Naturopath will walk you through exactly what is needed and arrange referrals where required.

Should I book Jen or Shella for my online Naturopath consultation?

Both are excellent Naturopaths with strong experience in women's health and hormonal conditions. Jen specialises in thyroid conditions, reproductive health, fertility and SIBO, and regularly performs DNA and methylation testing. Shella brings more than 30 years of healthcare experience and focuses on hormonal health, autoimmune conditions and gut disorders. If you are unsure, book a free 15-minute chat with our Clinic Manager who can help you choose the right Naturopath and consultation type for your needs.

Are Naturopath consultations covered by Medicare or private health insurance?

Naturopathy consultations are not covered by Medicare and are not currently claimable under private health insurance rebates. However, Naturopathy consultations are excluded from GST in Australia, which means you are not charged the additional 10% tax. We provide a receipt for all consultations. Some functional testing packages may involve separate laboratory fees. Your Naturopath will discuss any testing costs during your initial consultation before you commit.

I am based interstate. Can I still see a Brisbane Livewell Clinic Naturopath online?

Absolutely. Our online Naturopath service is available to patients anywhere in Australia. Supplements are posted nationally. Test kits can be arranged to most postcodes. The videoconference platform works equally well whether you are in Brisbane, Sydney, Melbourne, Perth or a regional area with a reliable internet connection.

Is this service the same as a telehealth Naturopath?

Naturopaths are not currently AHPRA-registered and are not part of the Medicare telehealth scheme. The accurate description of what we offer is an online Naturopath consultation via secure videoconference. The term telehealth Naturopath is widely used in searches and we include it because it is how most people look for this type of service. The appointment itself is exactly what you are looking for: a qualified Naturopath consulting with you remotely via video.

Get Real Answers. Get Convenient Care. Book Online Today

Book a videoconference appointment with Jen or Shella. New patient initial consultations are available weekdays, evenings and Saturdays.

Not sure which Naturopath and consultation type is right for you? Book a free 15-minute chat with our Clinic Manager.